Terms and Conditions
Terms of Service
These Terms of Service govern your use of the Nuvia website and purchases made through our store. By using the website or placing an order, you agree to these terms together with our Privacy Policy, Refund Policy, and Shipping Policy.
1. Store information
Nuvia is operated by Anže Razpet from Platiševa ulica 70, 5282 Cerkno, Slovenia. You can contact us at anze.razpet@gmail.com or +386 31 492 462.
2. Products and information
We aim to describe and display our products accurately. Product appearance may vary slightly depending on your screen or device. We may update product descriptions, availability, and pricing when necessary.
3. Orders
Submitting an order is an offer to purchase. An order becomes accepted when we confirm it in accordance with our checkout process. We may refuse or cancel an order where reasonably necessary, including in cases of payment problems, obvious pricing errors, suspected fraud, or product unavailability. If we cancel an order after payment, the amount due will be refunded.
Please review your order information before submitting it and contact us as soon as possible if you notice an error.
4. Prices and payment
The price shown at checkout is the price applicable to your order, subject to correction of obvious errors. Taxes, shipping charges, duties, or other fees are displayed or handled as required by applicable law and the information presented at checkout.
5. Shipping and delivery
Processing times, estimated delivery times, tracking, customs information, and delayed-order procedures are described in our Shipping Policy. Delivery estimates are not guarantees where delays result from circumstances outside our reasonable control.
6. Returns and refunds
Returns, withdrawals, damaged items, and refunds are handled according to our Refund Policy and any mandatory consumer rights that apply to you.
7. Website use
You may use the website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, distribute malicious software, or use the website in a way that violates the rights of others.
8. Intellectual property
Unless otherwise stated, the website content, branding, text, graphics, images, and design are owned by Nuvia or used with permission. You may use the website for personal, non-commercial shopping purposes. You may not reproduce or commercially exploit protected content without permission where such permission is required.
9. Third-party services and Shopify
Our store is powered by Shopify and may use other third-party services for payments, analytics, shipping, and store functionality. Those providers may process information as described in our Privacy Policy. Purchases from this store are made from Nuvia, not from Shopify.
10. Privacy
Our collection and use of personal information is described in our Privacy Policy.
11. Liability and consumer rights
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited. To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable or for failures caused by events outside our reasonable control.
12. Governing law
These Terms are governed by the laws of Slovenia, without depriving consumers of any mandatory protections available to them under the law of their country of residence where those protections apply.
13. Changes to these Terms
We may update these Terms when reasonably necessary, for example to reflect changes to our services, business practices, or legal obligations. The version published on this page applies from the date it is posted, subject to applicable law.
14. Contact
Questions about these Terms can be sent to anze.razpet@gmail.com.