Shipping Policy

Shipping Policy

Thank you for shopping with NUVIA. We aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Estimated Delivery Times

We offer international shipping. Estimated delivery time after dispatch is:

7–15 business days

Delivery times are estimates and may vary depending on the destination country, local postal services, customs processing, weather conditions, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow a few days for tracking updates to appear after receiving the confirmation email.

Multiple Packages

Some orders may be shipped in separate packages due to products being stored at different fulfilment locations. If this happens, your packages may arrive on different days.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.

Once an order has been dispatched, we may not be able to change the delivery address or refund an order delivered to an incorrectly provided address.

Delayed or Missing Orders

Occasional shipping delays may occur. Please allow additional time during busy periods, holidays, customs inspections, or unexpected carrier disruptions.

If your order has not arrived within 20 business days after dispatch, please contact us at [your support email] with your order number so we can investigate.

Contact Us

For questions regarding shipping or delivery, contact us at:

Email: [your support email]
Store: NUVIA