Return Policy
30-Day Money-Back Guarantee
Nuvia currently sells only to customers in the United States. Our 30-day money-back guarantee applies to orders delivered in the United States.
Try your Nuvia device at home. If you are not satisfied, contact us within 30 days of delivery to request a return for a full refund of the product purchase price.
Opened and used devices are eligible. Opening the packaging or trying the device does not invalidate this guarantee. Nuvia pays the return shipping costs.
How to request a return
- Email anze.razpet@gmail.com within 30 days of delivery and include your order number.
- We will provide return instructions and arrange return shipping at our expense.
- Follow the instructions we provide to send the device back. Please contact us before posting your return so we can arrange the correct shipping method and return destination.
The 30-day deadline applies to contacting us to request your return.
Refunds
Refunds are issued to your original payment method unless otherwise agreed. We may wait until we have received the returned device or you provide evidence that you sent it back, whichever occurs first. We will notify you when your refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact anze.razpet@gmail.com with your order number and, where helpful, photos of the issue. We will help resolve it and cover any required return shipping.
Contact us
Email: anze.razpet@gmail.com
Phone: +386 31 492 462
Business address: Platiševa ulica 70, 5282 Cerkno, Slovenia
Please contact us for the correct return destination before sending a device to the business address.
Nothing in this policy limits any mandatory rights you have under applicable consumer protection law.