Return Policy
Returns and Refunds
We want you to be satisfied with your purchase from Nuvia. This policy explains how returns, withdrawals, damaged items, and refunds are handled.
14-day right of withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason, subject to the exceptions provided by applicable law.
To exercise this right, email us at anze.razpet@gmail.com within the 14-day period and clearly state that you wish to withdraw from the purchase. Please include your order number.
After notifying us, return the goods without undue delay. Unless the item is defective, damaged, or incorrect, you are responsible for the direct cost of return shipping.
You may inspect the product as you reasonably would in a physical store. You can be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Where permitted by applicable law, the right of withdrawal may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at anze.razpet@gmail.com as soon as possible with your order number and, where helpful, photos of the issue. We will work with you to provide an appropriate remedy in accordance with applicable consumer law.
Refunds
Where a withdrawal or refund is valid, we will refund the amount due using the original payment method unless otherwise agreed. For statutory withdrawals, refunds are processed within the period required by applicable law. We may withhold reimbursement until we have received the returned goods or you provide evidence that you sent them back, whichever occurs first.
Original standard delivery costs are refunded where required by applicable law. Extra delivery costs resulting from your choice of a more expensive delivery method than our standard option may not be refundable.
How to contact us
Email: anze.razpet@gmail.com
Phone: +386 31 492 462
Address: Platiševa ulica 70, 5282 Cerkno, Slovenia
Nothing in this policy limits any mandatory rights you have under applicable consumer protection law.